Shipping policy

At KESIVO, our goal is to provide a smooth and transparent shipping experience for all our customers.

SHIPPING RANGE

• Countries: We currently ship within the United Kingdom
• Future Expansion: We are working on expanding to other countries in the future

SHIPPING COSTS

• United Kingdom: Free shipping on all orders
• No Hidden Fees: All costs are clearly displayed at checkout

ORDER PROCESSING TIME

• Processing Time: 1–2 business days (Monday to Friday)
• Weekend Orders: Orders placed on weekends are processed the next business day

TRANSIT TIME

• Estimated Delivery Time: 7–10 business days
• Shipping Days: Monday to Friday
• Total Delivery Time: 8–12 business days (processing + shipping)

Please note that delivery times are estimates and may vary due to external factors such as weather or courier delays.

TRACKING YOUR ORDER

• After placing your order, you will receive an email with your tracking number
• Track your order here: https://www.kesivo.com/apps/track123
• Need help? Contact us here: https://kesivo.com/pages/contact

MISSING ITEMS PROCEDURE

• If an item is missing, contact us within 7 days of delivery: contact@kesivo.com
• We will investigate and offer a replacement or refund if necessary

COMPANY INFORMATION

• Website Name: KESIVO
• Address: 112-118 The Grove, London E15 1NS, United Kingdom
• E-Mail: contact@kesivo.com
• Contact Form: https://kesivo.com/pages/contact
• Phone: +447723430598
• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM