Refund policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the KESIVO website.

Contact Information

For any questions regarding returns or refunds, please contact our customer service:

Email: contact@kesivo.com
Phone: +447723430598
Address: 112-118 The Grove, London E15 1NS, United Kingdom

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of the delivery date, without providing any reason.

Return Instructions

Return Request:
To initiate a return, please contact us at contact@kesivo.com with your order number and the reason for the return.
Return Approval:
Once your request is reviewed, we will provide detailed return instructions and, if applicable, a return label.

Packaging and Shipping

Items must be securely packed in their original packaging with all labels and tags attached.
Include any supporting documents or images if requested.
Follow the instructions provided via email for the return process.

Return Costs

Defective or Incorrect Products:
Returns are free of charge. This includes items that are damaged, defective, or incorrect.

Specific Return and Refund Conditions

Change of Mind:
Products can be returned within 30 days if they are unused, undamaged, and in their original packaging.
Defective Products:
If you receive a defective item, contact us immediately. We will cover return costs and offer a replacement or full refund.
Damaged Items:
If your item arrives damaged, please send photos within 48 hours of delivery. We will assess and resolve the issue accordingly.
Incorrect Item Received:
If you receive the wrong product, we will arrange the return and send the correct item at no additional cost.
Product Not Received:
If your order has not arrived, contact us so we can investigate with the courier. If confirmed lost, we will offer a refund or replacement.
Order Cancellation:
Orders can be cancelled before shipment. If already shipped, you must follow the return procedure after delivery.

Policy for Damaged or Defective Goods

Please report damaged or defective items within 48 hours of receiving your order. Provide clear photos for assessment. Once approved, we will issue a replacement or full refund.